If you’re trying to import a video from YouTube, you may occasionally run into issues due to YouTube-side limitations. The most reliable workaround is to download the video file and upload it directly to Content Studio.
Always remember that you must have the rights/permission to download and re-upload the video. If the video isn’t yours, you may not be able to download it as a file (and you should not use third-party download sites).
Step 1: Download your video from YouTube Studio
Prefer to follow along instead? Watch this 2-minute guide: Download videos you've uploaded with YouTube studio
Go to YouTube Studio: https://studio.youtube.com
In the left menu, click Content.
Find the video you want, click the three dots (⋮) next to it.
Select Download.
Save the video file to your computer.
Note: If you don’t see a Download option, it may be restricted by your account permissions, the video’s settings, or the type of content.
Step 2: Upload the video file to Gloo's Content Studio
In your Projects tab in Content Studio, click + Add Project, or open the existing project you're adding video to.
Select Upload video/audio file.
Select the video file you downloaded, or drag and drop it into the uploader, then click Continue.
Trim the video if necessary and click Continue.
Wait for the upload/processing to finish, then save/publish as normal.
Common questions
I want to use the video link from YouTube - why do I need to download it?
Importing depends on YouTube’s systems and permissions, which can sometimes block or interrupt retrieval. Uploading the file directly is more reliable, and we are always working to improve YouTube imports on our side as much as possible.
Can I download someone else’s YouTube video?
Usually no, and you shouldn’t unless you have explicit permission and the rights to reuse it. If you don’t own the video, consider linking to it on YouTube instead.
My download is low quality - how do I get a higher-quality file?
YouTube Studio downloads may not always match the original upload quality. If you have access to the original video file (from your camera, editor, or archive), uploading that original file to Content Studio typically gives the best results.
If you're still having trouble, our support team is happy to help! You can reach out to us by clicking the turquoise chat bubble in the bottom right corner of your screen, or by emailing us at contentstudio@gloo.us. Make sure you provide the following information so that we can help you more quickly:
The YouTube link you were trying to use
What happened (error message or what you observed)
The file type/size you tried to upload (if uploading)