Sometimes the clip generation process may encounter minor issues. If your clips don’t meet expectations, you can easily reprocess them by following these steps:
Open your clip editing page and click the question mark icon in the top left corner, then select Reprocess Video.
In the dialog box, choose a reason for reprocessing - you must choose one before continuing. Some reasons to reprocess your clips may be:
- Transcription accuracy is poor
- Caption timing is off or inaccurate
- Processing is taking too long to complete
- Too few clips were generated
- The clips are in the incorrect language
- The clips are pulling from the incorrect start / end times of the upload video
If none of them apply, you can select "Other". From here, can also adjust the start and end timestamps if needed, using the timeline slider. Remember that this changes what is actually uploaded and allows you to trim out unnecessary content like announcements, worship, etc. When ready click Reprocess to continue.Reprocessing Clips you have already run does not use an additional Clip Credit.
The page will reload, and a progress indicator will appear next to Clips in the top-left corner. This means your clips are being reprocessed. The process may take several minutes, depending on your connection speeds.
If you experience slow processing times, try switching to a different browser (we recommend Google Chrome for best performance) or using a more stable internet connection.
Remember that the Clips feature in Content Studio is made possible in partnership with our Clips partner, Minvo. Minvo is a powerful, church-aligned platform designed to simplify how you create and share sermon clips. If you continue to run into issues, click the question mark icon again and select Help to browse articles within Minvo's extensive Help Center, or choose Messages to connect directly with Minvo's support team, who will be better equipped to assist you.